Mattress Care Guide

Keeping your mattress in top condition is just a matter of following a few simple tips, and will help give you years of comfort and restful sleep.

When you get your new mattress

When you get your new mattress

Once you remove your new mattress from its packaging, leave it uncovered for a few hours to allow to air. If you have a rolled up mattress, you need to leave it to flatten out in a warm room for 24 hours before using it.

When you first start using your new bed, it will probably feel a bit different to your old one, so please allow time for your body to adjust to the new level of comfort and support, and the mattress fillings to settle.

Allow for settlement of the fillings

Allow for settlement of the fillings

It's normal for the upholstery of your mattress to settle a bit during use, but this doesn't compromise the support or comfort it provides. You may notice that certain parts of the mattress settle more than others, but this is due to the zoned support responding to the areas where your body weight is more pronounced, so it's actually just a sign that it's doing its job.

While a bit of settlement is no cause for concern, there are ways you can minimise this effect:

  • Give your mattress a daily airing by leaving the covers off after you get up.
  • Turn your mattress regularly (unless your mattress is 'no turn', which will be stated on the label).
  • Rotate your mattress top to tail every so often so that natural settlement from body pressure is evenly distributed.

Protecting your mattress

Protecting your mattress

One of the best ways to keep the upholstery of your mattress in good condition is to use a mattress protector as this will protect it from contact with body moisture. You should also avoid using detergents or chemical cleaners as this may damage the fabric and stitching, instead just use a clean damp cloth for light cleaning, allowing the mattress to thoroughly dry afterwards.

Storage drawers

Storage drawers

If your divan base includes storage drawers, you can keep them in top working order by being careful not to overload them. They are designed to store lightweight items only, and excessively heavy objects may stress or distort the frames. Avoid overfilling the drawers also, as this may cause them not to open properly. The maximum weight for a standard drawer is 15kg; for a mini drawer it is 7kg.

FREE UK delivery available

FREE UK delivery on orders over £49

Mattresses and divans delivery service

  • FREE UK delivery to a room of your choice
  • Professional 2-man delivery service
  • Includes set-up of your bed or mattress, plus removal and takeaway of the packaging
  • FREE next day delivery available on rolled mattresses

When do we deliver?

We deliver most items between Monday to Friday, 9am-6pm.

How long does delivery take?

Mattresses and divans are delivered within 7-14 days. Bedding is delivered within 3-5 days.

How much is delivery for orders under £49?

Orders of or under £49 will come with a £2.50 delivery charge.

Find out more about our delivery service here

60 night comfort trial

We're so confident that our beds and mattresses will provide you with a great night's sleep that we offer the security of the very best in terms of comfort guarantee.

  • At Silentnight we want to be sure that you are satisfied with the comfort of your new bed or mattress which is why we offer a total peace of mind 60 night comfort guarantee. If for any reason you are not totally satisfied we will exchange your purchased bed or mattress for an alternative Silentnight bed or mattress of your choice.
  • We do however ask that you try your new bed for at least four weeks for your body to adjust to your new bed or mattress.
  • For full terms and conditions, please click here for further details.

Total Quality Assurance

Before it gets to you your bed has been through a lot

  • All our mattresses, upholstered bases and headboards are made in the UK
  • All of our product meet European standards and exceed British standards
  • All our Upholstered beds and mattresses ordered through Shop.Silentnight are made to order
  • This means they are not stored for prolonged periods of time and are shipped to you direct from our factory.


  • Accredited onsite laboratory to bring the best products to you
  • Every Silentnight mattress type is tested to ensure it exceeds all British standards
  • Silentnight products are fully certified by the Forest Stewardship Council®(FSC®) FSC-C104461
  • We are full members of the Furniture Industry Sustainability Program.
Superbrands The Sleep Council nbf approved